Obtaining and maintaining new and yearly promotions and events through positive client relationships based on previous success rates.Assisting with the parking division to ensure a safe experience for attendees to park for on-site events.Managing and overseeing all other box office employees to ensure completion of all sales and event objectives.Sold tickets, oversee volunteer ushers, and coordinated box office staff schedules in order to provide excellent customer service and enhancing patrons experience at the theatre.Performed credit card and check transactions for over 300 season subscribers while preserving confidential information.Reserved tickets and collect funds for non-subscribers contacting via email, phone, and personal appearance.Created and generated the performance reports documenting attendance and projected sales.Advised, tested, and refined new pricing strategy for the company’s flagship play, then she fell, attaining 9% growth in gross income over one year.Developed messaging with artistic directors and coordinated with contracted marketers/distributors.Transitioned the company from ticketing one play to operating sales for multiple experiences and events, a 400% inventory expansion.Drove hiring and training of box office associates in addition to supervising front of house staff.Monitored all customer requests and complaints and trained all box office personnel to ensure optimal level of customer services to provide resolution and process all orders and prepare required sales reports.Coordinated with all internal departments to manage all marketing and accounting procedures and maintain all required documentation and training material.Ensured optimal utilization of patron manager/salesforce and prepared ticket reports.Provided efficient training to all team members and coordinated with ticket master and manage all box office activities.
ARCHTICS TICKETING SYSTEM SOFTWARE PROFESSIONAL
Developed and maintained professional relationships with all box office personnel and client sites.Prepared efficient box office strategies to handle ticket sales efficient and develop various fundraising strategies.Supervised the efficient development and implementation of all ticket office policies and procedures as per customer requirement.Oversaw the efficient retail functioning of the organization and ensure optimal level of customer services.Prepared everyday attendance records and maintain reports for all receipts and cash deposits for box office.And all game/event orders/requests/event item are captured along with ticket orders and securely stored in your online admin portal under the orders section. In addition to ticket selections for specific game/event internally classed tickets, your players can request/order parking passes, hotels, VIP passes, suites, and more! All ticketing requests and other concierge services are selected and reserved directly from the ticketing app. Every order is fully automated, tracked, and digitally captured on the LIVE Orders section of the administration dashboard from your team’s DPMSTix™ ticketing website-from viewing available inventory, to reservations, and the release of designated reclassed tickets you assigned by user group in your team Ticketmaster® system.Players, coaches, and staff now have complete control over their own ticket selection right from their team's customized app.DPMSTix™ mobile ticketing app can be fully integrated within your Ticketmaster® Archtics databases.DPMSTix™ is an all-in-one team ticketing system-from back-end administrator access and control to completely managing all aspects for user groups, admin rights, event details, ticket inventory availability, order confirmation/fulfillment notifications, and backend order details.